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Useful Information

Coronavirus

Message Update for CSS Traveling Groups (as at 19th March 2020)

We understand there are concerns for traveling groups following the outbreak of Coronavirus (COVID 19). As a member of the School Travel Forum (STF) and ABTA, Complete Sports Solutions take guidance from the Foreign and Commonwealth Office (FCO).

In response to UK Government advice to UK Schools on 12th March against undertaking any International Schools Travel we are in the process of seeking guidance from the Government and ABTA with regards to length of time that this advice was intended to cover. We are contacting all our customers with any updates as we get them. While we await that support and guidance, we also recommend that schools and all our other youth groups and professional academy teams review their insurance policies with their provider, in case the outcome of the guidance determines that our normal cancellation terms and conditions would apply.

We are currently following STF advice with regards refunds…

Tour Operators are being advised to await further clarification from the Government and not to provide refunds at this time – other countries such as Italy and France have removed the requirement on Tour Operators to refund monies in these extraordinary circumstances and ABTA are asking our government to do the same.

Booking Terms and Conditions

View Booking Conditions Document

ATOL Protection

All flight inclusive sports tours on this website are financially protected by an ATOL scheme. When you pay you will be supplied with any ATOL Certificate. Please ask for it and to ensure that everything you have booked (flights, hotels and other services) is listed on it. Please see our booking conditions above for further information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Non-Air Protection (Travel Vault)

Complete Sport Solutions Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with '' The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Complete Sport Solutions Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Complete Sport Solutions Ltd. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.

Claims

In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance

Health

Whatever your reasons for going abroad, you may be entitled to medical care at reduced cost or sometimes free. Your entitlement will vary based on whether you're going to a European Economic Area country (EEA) or elsewhere in the world. If you are travelling from the UK go to www.nhs.uk/nhsengland/healthcareabroad/pages/healt... where you will find the latest information and guidance. Other similar website are accessible depending on your country of origin.

Foreign Office Advice

In the event of uncertainty relating to travel to certain countries it is advised that you go to www.gov.uk/foregin-travel-advice for the very latest updated information on the country you have either booked to visit or plan to book in the near future.

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Tour Enquiry

Complete the below enquiry form and take the first step in making your ultimate sporting experience a reality. We will aim to return a tailor made quotation to you within 48 hours, however it is usually a lot sooner than this.

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