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Useful Information

Coronavirus

Message Update for CSS Traveling Groups (as at 19th March 2020)

We understand there are concerns for traveling groups following the outbreak of Coronavirus (COVID 19). As a member of the School Travel Forum (STF) and ABTA, Complete Sports Solutions take guidance from the Foreign and Commonwealth Office (FCO).

In response to UK Government advice to UK Schools on 12th March against undertaking any International Schools Travel we are in the process of seeking guidance from the Government and ABTA with regards to length of time that this advice was intended to cover. We are contacting all our customers with any updates as we get them. While we await that support and guidance, we also recommend that schools and all our other youth groups and professional academy teams review their insurance policies with their provider, in case the outcome of the guidance determines that our normal cancellation terms and conditions would apply.

We are currently following STF advice with regards refunds…

Tour Operators are being advised to await further clarification from the Government and not to provide refunds at this time – other countries such as Italy and France have removed the requirement on Tour Operators to refund monies in these extraordinary circumstances and ABTA are asking our government to do the same.

Booking Terms and Conditions

View Booking Conditions Document

ATOL


Our ATOL number is 12183.

If your confirmed arrangements include a flight, we will issue you with an ATOL Certificate and a confirmation. Upon receipt, if you believe that any details on the ATOL Certificate or confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

Health

Whatever your reasons for going abroad, you may be entitled to medical care at reduced cost or sometimes free. Your entitlement will vary based on whether you're going to a European Economic Area country (EEA) or elsewhere in the world. If you are travelling from the UK go to www.nhs.uk/nhsengland/healthcareabroad/pages/healt... where you will find the latest information and guidance. Other similar website are accessible depending on your country of origin.

Foreign Office Advice

In the event of uncertainty relating to travel to certain countries it is advised that you go to www.gov.uk/foregin-travel-advice for the very latest updated information on the country you have either booked to visit or plan to book in the near future.

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